History of Outsourcing - Many organizations today are making the decision to outsource. In today’s global marketplace outsourcing has made itself accessible to many organizations on a national and international level. Outsourcing refers to getting things done from out - house instead of getting them done in - house. History of outsourcing is as old as the history of mankind. Since the individual started to form groups, small communities, and societies, the outsourcing began. The decision to outsource is often made in the interest of lowering firm costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of worldwide labor, capital, technology and resources. Fundamentally outsourcing is a term relative to the organization of labor within and between societies.

Outsourcing - Outsourcing involves transferring or sharing management control and / or decision - making of a business function to an outside supplier, which involves a degree of two - way information exchange, coordination and trust between the outsourcer and its client. Such a relationship between economic entities is qualitatively different from traditional relationships between buyer and seller of services in that the economic entities involved in an "outsourcing" relationship dynamically integrate and share management control of the labor process rather than enter in contracting relationships where both entities remain separate in the coordination of the production of goods and services. Business segments typically outsourced include information technology, human resources, facilities and real estate management, and accounting. Many companies also outsource customer support and call center functions.